IM61005: Total Quality Management

IM61005
Course name	Total Quality Management
Offered by	Industrial & Systems Engineering
Credits	3
L-T-P	3-0-0
Previous Year Grade Distribution
{{{grades}}}
Semester	Autumn

Syllabus

Syllabus mentioned in ERP

Fundamentals of TQM; Some important philosophies and their impact on quality (Deming, Juran, Crossby), Features of Malcom Balridge quality award; Identification and measurement of quality costs; Issues related to products, processes, organization, leadership, and commitment for total quality achievement; Tools and techniques used in TQM: seven tools, new seven, essential features of QCC, ZD, Kaizen, and JIT programmes; Fundamental concepts about Quality Function Deployment (QFD); Components of Total Quality System (TQS) in organizations, Quality Auditing: Introduction to ISO 9000 and 14000 standards. Case studies. Books •Total Qualtiy Management – Dr B Janakiraman, Prof R K Gopal – PHI, 2005 •Quality Management Creating And Sustaining Organizational Effectiveness – C S Summers – Pearson/PHI, 2004 •Keller, P. (2005). “Six Sigma Demystified”. Tata McGraw-Hill, New Delhi.